Chris Voss is an expert hostage negotiator with the FBI. In this book he shares different techniques for negotiating in any situation, as well as examples and stories from his time with the FBI.
What I Liked
- There are some really great techniques presented in this book, especially in the first 100 pages or so. I didn’t realize how realistic these techniques were until I watched a video on Conflict Resolution on Lynda.com – and everything they outlined I’d pretty much already learned from this book!
What I Didn’t Like
- The book got a little repetitive after a while.
- He includes both positive and negative examples from the FBI. While you can definitely learn from mistakes, the amount of negative examples provided made me doubt his credibility a little.
- One of the methods he mentions is waiting it out. While I understand that saving someone’s life is definitely more important than a quick rescue, if you’re being held hostage, waiting for days (or weeks, or months, or years) has got to be excruciating!
I’m glad I read this book and it definitely contains a lot of valuable information, especially in the first 100 pages. It’s worth a read, even if you don’t agree with all of his methods.